top of page

FAQ

  • Are the nails reusable?
    Yes. If using nail glue, I would recommend purchasing an inexpensive electric nail file. It will buff away any glue that has built up on the back of the press-on nails and will give you a longer wearing time as well as more wears out of your set of nails. The use of nail tabs will also make the nails reusable. As long as you take care of your press-on nails, they will last!
  • What is the best nail glue to use?
    We recommend a professional nail glue such as IBD 5 Second Nail Glue that you can purchase from your local Sally Beauty Supply store or KDS Nail Glue that you can purchase in our Extras tab.
  • How do I figure out my nail size?
    You can check out our Sizing Guide here on our website or purchase our Nail Sizing Sample Kit in the Extras tab.
  • How long do the nails stay on?
    The wear time is based on how well your natural nails are prepped before applying the press-on nails. Also, it is based on how rough you are on your hands and your choice of adhesive. With the nail tabs you can wear them for a few days or a few hours for a special occassion. With the nail glue, you can wear them for about 1 to 3 weeks.
  • Why is the price for the press-on nails with the gems more expensive?
    Some of our designs have full finger 100% genuine Swarovski Crystals which are more expensive than our designs that have high quality glass crystals.
  • Can I order a replacement nail?
    Yes, you can use the replacement nail order form in our Extras tab.
  • What if my press-on nails do not fit?
    Since it is the reponsiblity of the person ordering to make sure the right size is ordered we are not held reponsible. If it is 1 or 2 nails that are off by a size I suggest purchasing a replacement nail in the Extras tab.
  • Are the nails strong?
    Yes, our custom press-ons nails are designed with 4-6 coats of gel polish. (Some designs may include acrylic also.) The full cover nails that we use are thick and durable enough to withstand regular wear.
  • Are custom designs available?
    Of course! If you have a custom design in mind please email us at KissandTellNailsbyCiera@yahoo.com so we can communicate in reference to the design. *Please be aware that we have the right to decline any custom designs or ideas.
  • Can I make changes to a designs?
    Yes, if you see a set you like and prefer a different color, shorter length, or small design changes, simply make a note in the special requests. If your changes require a major change such as adding crystals please contact us first for approval as there will be a change in the invoice amount.
  • How many nails are in a set?
    Each set has 10 nails in the size you select. If you think you may want to switch up a nail or two, to match an outfit or for a special occasion, then you can add accent nails to your purchase for an additional cost.
  • What comes with my nails?
    All orders come with a mini nail file, a cuticle pusher, an alcohol prep pad and application instructions. Other items are available for purchase under the Extras tab.
  • Are Kiss and Tell Nails by Ciera acrylic powders MMA free?
    YES! All of our powders are MMA free! You can shop worry free knowing that you are getting safe, high quality products. Our ingredients are listed in the description of each product.

General

Order Processing

 

How long will it take for my order to ship?

Press On Nails:  Due to all of our nail designs being made to order and handmade exclusively by Ciera Morrison, orders can take up to 2 - 3 weeks to create and ship after it has been made. 

*Please note that this is just an estimate. It is not a guarantee that your order will be shipped within this time frame. It could possibly be shipped sooner but it can also take longer due to the amount of press-on sets that are purchased in your order. 

For example: If you order 3 press-on sets at one time, it can certainly take your order 1 - 2 weeks (or more) to create and ship.

Please keep in mind that all orders are made in the order in which they were received.

***PLEASE NOT THAT THE COLORS ON THE NAILS IN THE PHOTOS PICTURED FOR EACH DESIGN MAY BE SLIGHTLY DIFFERENT IN PERSON DUE TO THE LIGHTING IN THE PHOTOS.

***ALSO, NO TWO HANDPAINTED DESIGNS WILL BE THE EXACT SAME. DUE TO THEM BEING HANDPAINTED THERE MAY BE A VERY SLIGHT DIFFERENCE.

Nail Sizing Sample Kit:  3 - 5 Business Days

Adhesive (Nail Glue):  3 - 5 Business Days

Prep Kit:  3 - 5 Business Days

 

Do you ship internationally?

 

At this present moment, no we do not.

 

If my package was sent back to you, can you resend it?

We most certainly can! Please email us to make sure we have received it and after confirming that it is in our possession, pay the Re-Shipping Fee in our Extras tab and we will ship it back to you. We will send you an email when your order has been re-shipped.

 

Lost or missing packages?

 

Once your package has been sent to or picked up by USPS from our location and the tracking number that is associated with that order has been updated, Kiss and Tell Nails by Ciera hands over any and all accountability for shipping, transit and delivery. Kiss and Tell Nails by Ciera accepts no responsibility and are not held liable for lost or missing packages and are not required to issue any refunds or replacements on these orders.

If your package was marked as "delivered" by USPS but it's missing, please contact your local post office. It could also be helpful to ask any neighbors if they may have accidentally received your package. You can also file a claim with USPS.

bottom of page